Discover a role that takes your mental health nursing expertise into a modern virtual care environment shaping the future of healthcare in NSW

Enjoy a role with virtual patient contact - ideal for nurses with a strong clinical background looking for a different pace

Grow your professional and clinical experience – join a new model of care with exposure to the healthcare system across NSW

Employment Type:Permanent Full Time and Part Time (hours averaged over a 9-week period)

Salary Range:$128,301 - $132,523 per annum(Clinical Nurse Specialist Grade 2)

Location:NSW Ambulance State Operations Centre, Sydney Olympic Park

Closing Date:11:59 PM, Sunday 22 Nov 2026

Click here to meet the team and learn more about the Virtual Clinical Care Centre

About the opportunity

As a Clinical Nurse Specialist Grade 2 with the NSW Ambulance Virtual Clinical Care Centre (VCCC) Mental Health TeamHub, you will:

• Provide advanced virtual mental health assessment, triage, crisis intervention and care coordination for consumers accessing Triple Zero (000) with complex mental health presentations, psychosocial distress or behaviours of concern.
• Exercise advanced clinical judgement and extended autonomy to manage complex and high-risk presentations, identify deterioration and support safe, appropriate care pathways.
• Act as a specialist mental health nursing resource, providing clinical advice, professional role modelling and support to NSW Ambulance clinicians and less experienced members of the team.
• Work collaboratively with Clinical Nurse Consultants, Nurse Practitioners, virtual psychiatry services, external providers and NSW Ambulance clinicians and operational teams to coordinate care and improve continuity and consumer outcomes
• Work as part of a supportive multidisciplinary team within the purpose-built State Operations Centre at Sydney Olympic Park, contributing to clinical governance, quality improvement and evidence-based mental health practice.

About you

To be successful you will:

• Hold current unrestricted registration as a Registered Nurse with the Nursing and Midwifery Board of Australia through AHPRA, with relevant post-registration qualifications in Mental Health Nursing and at least three years’ full-time equivalent mental health experience, or other qualifications or equivalent experience deemed appropriate.
• Demonstrate advanced clinical expertise in mental state examination, psychosocial and risk assessment, clinical formulation, crisis intervention, therapeutic engagement, de-escalation and care coordination for complex or high-risk mental health presentations.
• Apply advanced knowledge of the Mental Health Act 2007, recovery-oriented practice, trauma-informed care and least restrictive care principles to support safe, evidence-based and person-centred decision-making.
• Exercise a high level of professional judgement, autonomy and accountability, remaining calm and adaptable when managing complex presentations where information may be limited or rapidly evolving.
• Communicate and collaborate effectively across multidisciplinary health, emergency and community service settings, providing specialist mental health advice and contributing to quality improvement and the advancement of mental health nursing practice.
• Demonstrate strong interpersonal, written, verbal and IT skills with a commitment to ongoing professional development.

Your day to day, training and start dates

• Comprehensive training will be provided as part of your onboarding, aligned with the available start dates.
• The VCCC Mental Health will operate a 12-hour per day, seven-day-per-week service model. The successful applicant will participate in a rotating roster to ensure service delivery.

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Describe a situation where you managed a complex or high-risk mental health presentation requiring advanced clinical assessment and decision-making. How did you assess and manage the risks, determine the most appropriate course of action and ensure safe, person-centred care?

Question 2:As a Clinical Nurse Specialist, you are expected to provide specialist advice and support to other clinicians. Describe a situation where you used your clinical expertise to influence or guide the management of a complex consumer. How did you communicate your recommendations, manage differing perspectives and contribute to the outcome?

Need Further Information

• If you have any questions about this role, please contact Alex Mackayvia [email protected]
• Please refer to the Role Description for further information
• Please refer to the Position Conditions for further information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via [email protected] or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via [email protected].

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at [email protected]

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.