Primary Objective:
The Consumer Engagement Manager provides strategic leadership for consumer engagement, patient advocacy and complaints management across Royal Darwin and Palmerston Hospitals. Working closely with executive leaders, clinicians and community stakeholders, the position promotes the rights, interests and experiences of patients, families and carers, ensuring consumer perspectives inform service planning, delivery and evaluation. The role leads the Consumer Engagement Team to strengthen culturally responsive, inclusive and person-centred care for the diverse Northern Territory community. Through management of complex consumer issues and strategic advice, the position drives quality improvement, service excellence and positive consumer experiences across Royal Darwin and Palmerston Hospitals. Selection will be made at SP1 or N6 level depending on the qualifications and experience of the successful applicant.
