Job Description National Care Coordination Centre. Influence Outcomes. Help Shape the Future of Care at Home

• Apply your clinical expertise beyond the traditional setting - Triage referrals, coordinate care, monitor patients and manage clinical escalations across a growing portfolio of Care at Home services.
• Play a pivotal role in the patient's care journey - Work alongside Medical Officers, Clinical Nurse Specialists, referrers and care delivery teams to ensure safe, connected and person centred care.
• Permanent Full-or Part Time opportunity based in Fitzroy, Melbourne - Join St Vincent's National Care Coordination Centre and help shape a new model of healthcare delivery.
• Help shape the future of Care at Home at St Vincent's - Access professional development, salary packaging and the benefits of working within one of Australia's largest and most trusted health services.

St Vincent's Care at Home At St Vincent's Health Australia, we're redefining how healthcare is delivered through our innovative Bringing Care Home 2030 strategy, including our Care at Home portfolio. Combining clinical expertise, digital innovation and integrated care pathways, we are working to:

• Deliver high-quality healthcare beyond traditional hospital walls.
• Improve access to care through connected virtual and home-based services.
• Support people to receive safe, personalised care where they feel most comfortable.
• Build a more sustainable, equitable and future-focused healthcare system.

Guided by our Bringing Care Home strategy, we are reimagining how and where care is delivered, creating more connected, person centred models that integrate hospital, community, virtual and home-based services. Through this approach, we are improving access and equity, leveraging digital innovation, and extending St Vincent's mission of compassionate care beyond traditional healthcare settings. Our services support patients across acute care, chronic disease management, recovery and rehabilitation, ageing, and residential aged care pathways, ensuring seamless and coordinated care throughout every stage of the health journey. This is more than a new model of care. It's one of the most significant transformations occurring across Australian healthcare. Our National Care Coordination Centre (CCC) is central to this vision, bringing together nurses, clinicians, administrators and care delivery teams to coordinate care across a growing portfolio of connected health services. Through technology-enabled care, multidisciplinary collaboration and patient-centred practice, we're creating a healthcare experience that is more accessible, responsive and connected than ever before.

About the Opportunity We're seeking an experienced Care Coordinator (Registered Nurse) to join our growing National Care Coordination Centre (CCC) team. This is a Permanent Full-Time position based in Fitzroy, Melbourne, offering an exciting opportunity to be part of a nationally connected service transforming how healthcare is delivered across Australia. As a Care Coordinator, you'll play a pivotal role in managing the patient journey from referral and admission through to discharge and transition of care. Working within a multidisciplinary team, you'll coordinate services, assess clinical needs, manage patient flow and support individuals to safely navigate their care journey through innovative virtual and home based care pathways. This is an ideal opportunity for a nurse who is passionate about care coordination, enjoys working across innovative models of care and wants to contribute to one of Australia's most exciting healthcare transformations.

Key Responsibilities

• Conduct referral triage, clinical intake assessments and admission processes.
• Coordinate and monitor patient journeys across virtual and home-based care programs.
• Provide clinical support, education and guidance to patients, families and carers.
• Liaise with referrers, treating clinicians, external service providers and multidisciplinary teams.
• Identify, monitor and elevate clinical risks, deterioration and urgent care needs.
• Support discharge planning, care transitions and continuity of care activities.
• Coordinate treatment pathways, including equipment, consumables and service requirements.
• Utilise digital care platforms to support care coordination, monitoring, scheduling and escalation pathways.
• Facilitate virtual ward rounds, complex case reviews and multidisciplinary care discussions.
• Manage a shared caseload while contributing to workload balancing and patient flow across the service.
• Maintain accurate clinical documentation, patient records and activity reporting.
• Contribute to quality improvement, service development and innovation initiatives.
• Support the implementation and growth of contemporary, technology-enabled models of care.

About You You're a compassionate and experienced Registered Nurse who thrives in collaborative environments and is passionate about delivering outstanding patient outcomes.You bring strong clinical judgement, excellent communication skills and a desire to help shape the future of connected healthcare through innovative models of care. You will bring:

• Relevant tertiary qualifications in Nursing.
• Current unrestricted registration with AHPRA as a Registered Nurse.
• Minimum five (5) years' clinical experience within acute, community, subacute, chronic disease management or care coordination settings.
• Comprehensive assessment, clinical management and care coordination skills.
• Experience with discharge planning and working collaboratively with internal and external healthcare providers.
• Strong communication and relationship management skills.
• Ability to work effectively within multidisciplinary and geographically dispersed teams.
• Excellent organisational, time management and prioritisation skills.
• Confidence working within digital and technology-enabled models of care, including telephone and video-based care delivery.
• Strong digital literacy and experience using clinical information systems and electronic health records.
• A flexible, positive and collaborative approach with a growth mindset.
• Commitment to continuous improvement, patient safety and evidence-based practice.

Highly Regarded

• Postgraduate qualifications in a relevant clinical specialty.
• Experience within virtual care, telehealth, Hospital in the Home, community nursing or care coordination programs.
• Knowledge of the private health insurance landscape and healthcare funding models.
• Experience using digital care platforms or remote patient monitoring technologies.

Why Join St Vincent's Health Australia? At St Vincent's, our people are at the heart of everything we do. When you join us, you'll become part of Australia's largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.

• One Connected St Vincent's - Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes across Australia.
• Career Growth & Development - Access ongoing professional development, mentoring, leadership opportunities and career pathways across our national network.
• Salary Packaging - Increase your take-home pay through generous not-for-profit salary packaging benefits, including meal entertainment packaging.
• Health & Wellbeing - Access wellbeing initiatives, employee discounts and our Employee Assistance Program (EAP).
• Innovative Models of Care - Work at the cutting edge of virtual care, connected health and digitally enabled healthcare delivery.
• Purpose-Driven Culture - Join an organisation grounded in Compassion, Integrity, Excellence and Justice.
• Workplace Giving & Volunteering - Extend your impact through paid volunteering opportunities and community giving initiatives.

Make a Difference Every Day This is more than a nursing role. It's an opportunity to influence the future of healthcare, improve patient experiences and help deliver connected, high-quality care beyond traditional healthcare settings.

Applications may close prior to the advertised closing date.

Important Information Employment is subject to satisfactory pre-employment checks, including AHPRA registration verification, immunisation requirements, reference checks, right-to-work verification and relevant criminal history screening (but not limited to).

St Vincent's Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive.

Closing Date 25 October :59pm

Reconciliation Action Plan At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit or get in contact at

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Additional Information St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital . click apply for full job details